Onsight Pro Services

Warranty & Exchange

Onsight Pro Services

 

All Products

Shop our complete and regularly maintained inventory. More coming soon!

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Adventure Outdoors Gift Box
Adventure Outdoors Gift Box
C$24.24
Adventure Outdoors Gift Box
Canada’s first customizable outdoor gift box.
Thule Pulse Alpine
Thule Pulse Alpine
C$574.24
Thule Pulse Alpine
Thule’s 11 cu ft low profile box
Thule 612 Hyper XL
Thule 612 Hyper XL
C$824.24
Thule 612 Hyper XL
Style, protection and quality for your travels
Sold out
Thule Ascent 1500
Thule Ascent 1500
C$474.24
Thule Ascent 1500
Thule’s smooth & aerodynamic cargo carrier
Out of stock
SELLING FAST
Galaxy Rooftop Cargo Box
Galaxy Rooftop Cargo Box
C$374.24
Galaxy Rooftop Cargo Box
Flexible box with 3 convenient sizes for all.
NEW
Thule T2 Classic Bike Rack
Thule T2 Classic Bike Rack
C$274.24
Thule T2 Classic Bike Rack
A rugged hitch 2-bike carrier by Thule
NEW
AO Cargo Basket
AO Cargo Basket
C$154.24
AO Cargo Basket
Reliable & convenient cargo basket
NEW
EcoFlow River Mini Wireless
EcoFlow River Mini Wireless
C$499.97
EcoFlow River Mini Wireless
The portable power station that does it all
NEW
EcoFlow River Max
EcoFlow River Max
C$799.97
EcoFlow River Max
The fast-charging, modular, and versatile portable power station for all your adventures.
CLEARANCE
Thule Pulse
Thule Pulse
C$524.24
Thule Pulse
Thule’s compact box for smaller vehicles.
Thule Force XT
Thule Force XT
C$724.24
Thule Force XT
Up to 18 cu ft of premium space.
SELLING FAST
Safe-Tec LED Helmet
Safe-Tec LED Helmet
C$104.24
Safe-Tec LED Helmet
Safe, smart, high-tech, and comfortable.
NEW
SeaSucker Monkey Bars
SeaSucker Monkey Bars
C$617.24
SeaSucker Monkey Bars
The best vacuum attachment for your car roof
SportRack Horizon
SportRack Horizon
C$474.24
SportRack Horizon
The rooftop box that lets you carry more of everything.
Ford Escape 2020-22 OEM Roof Rack
Ford Escape 2020-22 OEM Roof Rack
C$174.24
Ford Escape 2020-22 OEM Roof Rack
Ford’s OEM roof rack for 2020 to 2022 models
AO XXL Backpack
AO XXL Backpack
C$14.24
AO XXL Backpack
Look good while carrying EVERYTHING.
Swagman Paramount Tailgate Pad
Swagman Paramount Tailgate Pad
C$224.24
Swagman Paramount Tailgate Pad
The Ultimate Tailgate Protection for Your Bike Transport
AO Adult Life Jacket
AO Adult Life Jacket
C$29.24
AO Adult Life Jacket
A must have for all water activities.
Sold out
Jetson Haze Foldable E-Bike (No PST)
Jetson Haze Foldable E-Bike (No PST)
C$554.24
Jetson Haze Foldable E-Bike (No PST)
Full throttle, pedal assist, & maximum portability
Out of stock
AO Paddleboard Adapter
AO Paddleboard Adapter
C$7.24
AO Paddleboard Adapter
Convert to universal SUP inflatability.
Thule WingBar Evo Load Bars
Thule WingBar Evo Load Bars
C$224.24
Thule WingBar Evo Load Bars
Thule’s aerodynamic crossbars & wind fairing
SELLING FAST
Thule Motion XT
Thule Motion XT
C$674.24
Thule Motion XT
16, 18, or 22 cu ft of weather-proof space
AO Multi-Function Saber Card
AO Multi-Function Saber Card
C$7.24
AO Multi-Function Saber Card
A versatile tool made for exciting adventures.
SportRack Adjustable Foam Kayak Carrier
SportRack Adjustable Foam Kayak Carrier
C$94.24
SportRack Adjustable Foam Kayak Carrier
The perfect way to transport your kayak with ease and comfort.
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Verified Reviews

FAQ

Answers to some of our frequently asked questions.

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Yes, we recently partnered with AfterPay which you can select during checkout to pay in 4 easy installments instead of all upfront.

It’s interest free and does not impact your credit, definitely a win-win situation.

AO store sells New, Open Box, Like-New, Renewed, Good, Fair, and AS-IS Condition items, and here’s their definition:

  • New – a brand new item that has never been opened and has never been used before with 0% cosmetic imperfections.
  • Open Box – a new item that has been opened, but has never been used before with 0% cosmetic imperfections.
  • Like-New – an item that has been previously used, in new working condition, and with less than 10% cosmetic imperfections.
  • Renewed – an item that had exhibited defects in functionality and that has been fully restored to working condition without any functional defects. Cosmetic imperfections may vary from 0%-75%.
  • Good – an item that is in working condition without any functional defects, with cosmetic imperfections that are between 6%-50%.
  • Fair – an item that is in working condition without any functional defects, with cosmetic imperfections that are between 51% or more.
  • AS-IS – an item may be in an untested and unknown condition, both functionally and cosmetically. There are no warranties, refunds, or credits provided in this case.

Given that our store sells New, Open Box, Like-New, Renewed, Good, Fair, and AS-IS Condition items, our warranty varies greatly between each item from 7 days to Limited Lifetime Warranty (Manufacturer’s Warranty).

Generally, our used items carry a 30 day warranty (except AS-IS) and our new ones vary from 1 month to  Manufacturer’s Warranty (i.e. Lifetime Warranty).

Visit our Terms Page to learn more.

Although we ship Canada-wide for most of our items, we typically provide hand delivery and pick up services within the Lower Mainland and Greater Vancouver Area, which includes the following:

  • West Vancouver
  • North Vancouver
  • Vancouver
  • Burnaby
  • Richmond
  • New Westminster
  • Coquitlam
  • Surrey
  • Langley
  • Maple Ridge
  • Abbotsford
  • Mission
  • Chilliwack
  • Any other cities in between

Although the above is our area of service, we do sometimes provide services outside of that. Reach out to us with your location and what you are interested in and we will get back to you with an answer.

Although we follow the instructions you set during your order, we recommed someone accept the delivery to inspect condition, since many of our items sold are previously used.

We can also do curbside or porch delivery.

On qualified items, we provide delivery within 24 hours of the order being placed.

Yes, we ship Canada wide on most of our items, so go ahead, give the gift of outdoors!

We typically do not accept cash as payment methods. We are proudly a paperless business.

The good news is, we accept EMT or etransfers to [email protected]

Yes, we will be more than happy to provide pictures from any angles before you make a decision.

Absolutely. Our pick up is the fastest option to receive your items, and it is completely free for all orders.

Yes, you can place a USED item on hold to view the condition before making your final decision with 10% deposit via EMT etransfer.

It is fully refundable within 48 hours, and non-refundable after. But you can still use it to buy another product from us instead.

We have a cool business model to cut the costs for us and pass the savings to you.

  • We cut out fancy packaging and adopted simple packaging.
  • We accept trade ins or buy outdoor equipment from our patrons to reduce waste and recondition them to meet our high retail standards.
  • We don’t have a fancy store front. Just a simple warehouse and a customer-oriented team to exceed your product and service expectations.

 

We believe this model allows us to further cut the environmental impacts of the packaging and waste while saving you money with our premium outdoor equipment.

We offer 7 day refund or exchange on all our NEW items.

We offer 7 day exchange only on all our USED items (except AS-IS condition).

Read full terms on our Return and Refund Policy page.

Absolutely, depending on how many items you need, we can offer you a better deal.

Contact us and we will work with you to provide the best solution.

Yes, we believe in giving back.

Check our Savings Program page to see if you qualify.