Terms of service

Rental Services Terms

• To rent equipment from AO, the Customer must first upload a valid driver’s license along with AO waiver form, as well as a valid credit card; other forms of valid identification are also accepted (i.e. passport & BCID). Prepaid credit cards cards that can be reloaded are not accepted. The document and credit card will be kept by AO until the equipment is returned in the condition in which they were received. There will be a pre-authorized hold on your credit card as listed in the “Pre-Authorized Hold” section of this document, and will be released within 4 business days if no damages/ lost equipment were discovered and reported.

1. Using our equipment necessitates the user’s physical fitness and technical knowledge. As a result, when a consumer rents our equipment, they confirm without hesitation that they have sufficient knowledge and skills to safely operate our equipment.
2. AO equipment is only to be used as a mode of transportation and must be treated with caution, common sense, and diligence to avoid damage. Using AO equipment rental  for commercial purposes or selling to third parties is absolutely prohibited.
3. Until our equipment is returned to AO, the user is totally liable for it. During the use of our equipment, the user is also totally responsible for any damage to themselves, the vehicle, other parties, and any other goods. The user cannot make any claims and is not entitled to any compensation from AO.
4. Neither the Customer nor our equipment is protected by any type of personal or liability insurance throughout the rental period unless our optional LLDC is purchased during checkout. As a result, the user must follow the regulations of the environment in which they plan on operating our equipment. AO disclaims all responsibility for incorrect bike use or the user’s refusal to follow the by-law restrictions and regulations.
5. Following the rental period, AO will conduct an inspection of returned equipment and go through a comprehensive checklist to ensure the equipment is returned in the condition in which they were received by the user. If it is determined that the equipment and/or the accessories have sustained any damages/ loss, AO reserves the right to deduct from the pre-authorized holds the amount necessary to repair or replace the equipment at the user’s expense, unless LLDC was previously purchased. Please see below the terms of LLDC.
6. AO equipment must be returned to the agreed return location by both parties within the timeframes specified in the rental agreement. Only when the equipment is returned to AO and the contract’s return form is countersigned will it be considered successfully returned. Parking the e-bike outside the rental location after it has closed is not considered a proper return. Failure to return the bike without prior notice and countersignature or without demonstrating extraordinary circumstances is considered theft, and the user may be reported to the authorities and/or will be charged the full cost of the equipment.
7. From the time the equipment rental begins until they are returned, and the rental contract is countersigned, the user is responsible for the rental expenses. In addition, the user will be responsible for any damages, including entire or partial theft.
8. In the case that AO equipment is stolen, the user must notify the police and send a copy of the theft report to AO staff. As compensation for the stolen equipment, the user will be charged the pre-authorized hold amount. This money will be reimbursed to the Customer if the bike is located or fully recovered in the condition it was initially rented by the user.
9. Due to the nature of the bulky equipment with many moving parts, it is not possible to thoroughly inspect all parts of the returned equipment within a reasonable time. Within 3 business days following the return of the equipment, AO staff will perform a full inspection on the returned equipment and release the pre-authorized hold and the 75% refund of the cost of LLDC (if purchased at checkout).
10. Our rental services cancellation and refund policy is:
    1. Full refund with cancellations before 9am PST, 7 days or more start of the rental period.
    2. 50% refund before 9am PST, within 2 to 7 days before the start of the rental period.
    3. No refunds/ credits after 9am PST within 48 hours before the start of the rental period.

This services agreement further enforces that the rental agreement waiver forms sent to you following your reservations outline detailed terms to follow and abide by throughout your rental duration. All terms throughout the rental waiver documents are enforceable in addition to the terms outlined throughout this document.

Rental Pre-Authorized Hold & Use Terms

As is common practice in the rental industry, we may at our discretion require a pre-authorized hold of funds to secure our expensive equipment (i.e. ebikes, SUPs, and cargo boxes, and roofracks). These funds will be held until products are returned and are in the same condition as when they were received. This hold will apply to all equipment rented and are in the following average amounts, subject to change based on retail price and additional accessories rented:

1. Retail value of the equipment rented up to $5000.

These funds shall be held until 3 business days following rental return, for a thorough investigation if needed. If the rental kits have sustained damage/ contain missing parts/ returned dirty, AO reserves the right to deduct from the held funds the amount equal to the replacement of parts and associated installation fees, or retail replacement of the entire kit. All efforts will be taken to repair/ replace/ clean the parts necessary to continue the smooth operation of the item/ equipment, if unsuccessful, all funds will be withheld to replace the necessary equipment and cover associated labour costs.

The Pre-Authorized Holds apply to all service orders placed, regardless of the purchase of optional LLDC. Please see the terms of LLDC stated earlier within this document.

Because our fleet of equipment contains numerous parts and is case by case, we are unable to provide an exact estimate of all fees in this document. However, our policy will remain that we will charge the full price of retail at the time of rental return. Should a retail replacement be needed, AO will use the preauthorized funds to replace the items in the amount of retail value at the time of the rental equipment return + $94.24 service fees.

Limited Loss Damage Coverage (LLDC) Terms

You will not be held liable for total loss or damage to the AO equipment if you purchase LLDC advertised as Full Coverage Insurance (FCI) and Cosmetic Insurance (CI) up to $500.00. Your entitled coverage is up to a maximum of $500.00 cost of functional repair or replacement (FCI) and/or cosmetic repair or replacement (CI), providing the loss or damage was not caused by any prohibited use of our equipment. All damages and associated fees in excess of $500.00 is your financial responsibility and will be charged to the credit card on file.

1. The optional insurance coverage purchased is to cover any damages sustained during regular use of our rental equipment, both functional and cosmetic.
2. It is not necessary to purchase LLDC in order to rent our equipment.
3. Unless one of the two insurance packages are purchased along with your equipment rental, AO does not provide coverage. This means that you are fully responsible for any damages, both cosmetic and functional, and the subsequent financial responsibilities.
4. If the renter accepts LLDC, AO waives or reduces the renter’s liability for loss or damage to the rental equipment (including but not limited to towing, storage, loss of use, administrative fees, and/or diminished value), subject to the rental agreement’s terms and conditions and applicable laws.
5. LLDC is not insurance and it does not provide bodily liability and third party liability insurance. It simply covers all or part of the costs of repair or replacement of our rental equipment, should a damage be caused accidentally. LLDC does not cover damages caused to other parties and objects. It covers only AO’s rental equipment and the associated accessories.
6. LLDC may overlap with the renter’s current insurance policy. Because AO is not qualified to assess the quality of the renter’s current coverage, the renter is advised to review their credit card protections, third party insurance policies, and other sources of coverage that may duplicate the protection given by LLDC.
7. Once you have properly reported the accident in line with the rental agreement, LLDC will immediately attach to the claim. You are required to inform AO of any and all damages (both cosmetic and functional), regardless of LLDC. If you have purchased LLDC at the time of reservation, we will immediately apply the terms of LLDC to your claim.
8. If our rental equipment was being operated by anyone other than the renter on file, LLDC coverage will not cover any damages and no refunds will be issued.
9. Due to the nature of the bulky equipment with many moving parts, it is not possible to thoroughly inspect all parts of the returned equipment within a reasonable time frame. Within 3-5 business days following the return of the equipment, AO staff will perform a full inspection on the returned equipment and release any pre-authorized hold (if applicable). If the equipment is discovered to be damaged, proof will be provided to the user and the associated costs will be communicated and deducted.

Delivery & Pick Up Rental Terms

1. When you book our services, we will make every effort to deliver the equipment to you within 50 km of our warehouse located at 12160 103A Ave, Surrey V3V3G7 Surrey.
   1. Our Same Day Delivery implies that AO will process and deliver your order within 24 hours from the time when the reservation is made.
   2. AO will make every effort to achieve this goal. Under unforeseen circumstances such as emergencies, hazardous environmental/ road conditions, and other dangerous instances, AO may take longer than 24 hours to complete the reservation. In such a case, the Customer reserves the right to cancel the order and request for a full refund. Otherwise, AO will resume to complete the delivery as soon as the business resumes as normal.
2. During checkout, you are required to provide a preferred meet-up location and preferred time. AO staff will make every effort to honour the requested transaction details, however, the location and time will be confirmed/ verified with you at most 24 hours in advance.
3. You are expected to be at the meet date, location, and time at least 15 minutes prior to the agreed time. If you are late more than 15 minutes of the agreed time, AO staff will have to move on to honour other delivery requests/ orders. In this case, we will make every effort to hand over the equipment at a later time on the same day, without guarantees and with an added $14.24 delivery fee. You will not receive a refund for being late or not showing up.
4. There will be a required documentation review, approval, and equipment condition review during the meeting. You are required to have read the provided user manual and/or watched demonstration videos on safety and how to use our equipment.
5. If the road conditions are unsafe, closed, or backed up with heavy traffic due to unforeseen road emergencies/conditions for our staff to reach your desired location, you will be required to meet the staff at a more convenient location which will be communicated to you as well in advance as possible. If the equipment delivery is not possible due to this reason, you will be entitled to a 50% refund to your original method of payment, or a 100% refund as a store gift card.
6. If AO is unable to complete our obligations to deliver your rental equipment due to unforeseen operational emergencies, we will provide a 100% refund and advise you as well in advance as possible. We will also make every effort to find an alternative solution to providing our rental equipment.
7. AO staff are not permitted to enter your property without your consent. If your desired delivery/pick-up location is private property, you will be required to meet the driver on the public road/ sidewalk unless you provide explicit consent to your property entry/ driveway.
8. Providing a gratuity tip to the delivery/pick-up driver is optional and not mandatory.

Guided Tours Terms

1. You attest that you are physically fit and have sufficiently trained for participation in this event and have been deemed safe by a qualified medical professional.
2. Because of the unpredictable weather conditions, we reserve the right to make the decision to cancel and reschedule a tour with our patrons due to safety-related concerns. In such cases, there will be no refunds, but we will offer store/ service credits for you to use in the future if you decide not to take part in our future guided tours. We will make every effort to notify you as early as possible.
3. You are at least (18) years of age.
4. You will not be under the influence of alcohol, drugs or any other substances that may alter your ability to operate/handle AO equipment.
5. You will obey all by-laws and regulations of the environment in which you will be operating our equipment.
6. You will follow the tour guide’s directions and prompts at all times.
7. You accept that there are no warranties applicable to the rental of the equipment and all manufacturer’s warranties expressed or implied are excluded.
8. You accept that you will personally examine the equipment to verify the condition of the items prior to your use and report any issues or flaws that you may find unsafe for use.
9. You accept full financial responsibility for the care of the equipment while in your possession.
10. You agree to wear the personal protective equipment provided AT ALL TIMES while operating our equipment.
11. You agree to take full responsibility for any injuries, claims, costs, and judgments that you may inflict upon others.
12. You understand that communication and emergency response times may be significantly longer in rural areas compared to urban settings.
13. Our contracted service providers are not responsible for the activities of Vancouver E-Bike Adventures. Due to acts of nature, civil unrest, terrorism, strikes, work stoppages, force majeure, or severe weather, AO is not responsible for cancellations, revisions, or additional expenses incurred by clients.
14. Out of respect to our patrons who are taking part and on time, those that are 10 minutes late or more will be left behind and no refund will be issued.
15. AO retains the right to refuse or deny service to anyone who may harm the group’s well-being or enjoyment for physical or other reasons.
16. In addition to the aforementioned Guided Tours Terms, the Customer must acknowledge and be responsible for all terms outlined in our Guided Tours Agreement Document (GTAD) which is sent out following your reservation and must be signed prior to the Tour.
    1. This GTAD may change from time to time to reflect changes in policies and adoption of new safety procedures.

Product Sale Terms

All of the sales of our products are governed by our Return Policy as set forth below, sale-specific purchase terms, and Shipping Terms. You agree to be bound by these Terms of Sale by ordering and/or accepting delivery of the products, which are subject to change at AO’s discretion without notice. All pricing is in Canadian dollars, and all transactions will be completed in Canadian dollars. All prices on this website are subject to change. You agree to pay any fees associated with your order. We retain the right to limit the number of items you can purchase. At our discretion, AO also retains the right to cancel orders.

To purchase products from our Sites, you will need to complete a purchase by either creating a user account or checking out as a “Guest”. To create a user account, you must provide an email address and create a password. Once your account is created, you can provide additional information such as your AO member number, preferred payment method, and shipping and billing addresses. It is a condition of your use of your user account that all information you provide in connection with that user account is correct, accurate and complete.

1. Processing orders will usually be processed within 1 business day, but might take anywhere from one to three business days given unforeseen circumstances.
2. If there is a shortfall of any ordered parts, which could cause a delay, it will be communicated within three business days.
3. We accept all major credit cards, Apple pay, Google pay, AliPay, AfterPay, and e-transfer (EMT).
4. Orders will only be processed once payment has been received.
5. You may not lawfully request a chargeback through your credit card supplier after you have completed a purchase transaction with us; otherwise, this will be considered fraud and we will pursue prosecution and/or forward your unpaid invoice to a debt collection agency. If there is a difference or issue with your products, you must contact our Customer service department for a solution or a refund via our Contact Page.
6. You agree to our Refund Policy as set forth below by placing an order by phone, chat, email, or online shop when buying used equipment and/or accessories.
7. Because items which are being sold may also be rented out at the time of purchase, our Same-Day Delivery terms will not apply. Our Refund Policy as set forth below is enforced in full effect for purchases made on items which are rented out at the time of purchase.
   1. Although every effort will be made to keep the website stock up to date and mark rental items out of stock to prevent sale, errors can be made in upkeep and the item(s) purchased from our store may be rented at the time of purchase.
   2. In the case where an item is rented when purchased, AO will reserve the item for the buyer Customer for when the rental Customer returns the item. AO will perform routine cleaning, sanitation, and reconditioning of the item and deliver the item within 2 business days of rental return.
   3. It is the Customer’s responsibility to check stock availability through contacting AO via phone, SMS, email, and/or website chat.
   4. If the Customer needs the item and has not confirmed availability of the item prior to placing the order, AO will attempt to rent out a similar item to be returned upon the return when the order is ready to be delivered to the Customer. This rental of the alternative item will be free of charge.
8. For products which are rented out, the Customer may place a 10% of the total retail price as a refundable deposit in the form of EMT (etransfer) to hold the product until the product is returned from being rented.
   1. The Customer may request for a refund after viewing the item in person if the product does not meet the Customer standards.
   2. The Customer may also choose to transfer the 10% deposit towards the purchase of another product or service of their choice.
   3. The customer must view the product and make a decision within 48 hours. If the customer does not view the product within 48 hours of the product return and does not request for a refund, the deposit will not be refundable.
9. This document supersedes any other general terms and conditions found on AO product stores and marketplaces.
   1. AO authorized retailers may, at their discretion and cost, extend the warranty period, however AO will only cover warranty periods as stated in our Warranty Terms below.

Product Conditions & Definitions

AO store sells New, Open Box, Like-New, Renewed, Good, Fair, and AS-IS Condition items, and their definitions along with summary descriptions can be found below:

• New – a brand new item that has never been opened and has never been used before with 0% cosmetic imperfections.
• Open Box – a new item that has been opened, but has never been used before with 0% cosmetic imperfections.
• Like-New – an item that has been previously used, in new working condition, and with less than 10% cosmetic imperfections.
• Renewed – an item that had exhibited defects in functionality and that has been fully restored to working condition without any functional defects. Cosmetic imperfections may vary from 0%-75%.
• Good – an item that is in working condition without any functional defects, with cosmetic imperfections that are between 6%-50%.
• Fair – an item that is in working condition without any functional defects, with cosmetic imperfections that are between 51% or more.
• AS-IS – an item may be in an untested and unknown condition, both functionally and cosmetically. There are no warranties, refunds, or credits provided in this case.

In all cases above, the Customer may request and subsequently receive in person showings, pictures and/or videos of the items prior to purchase.

Same Day Delivery & Pick Up Store Terms

1. When you place an order through our Online Store and Gift Box, AO staff  will make every effort to deliver your order to you within 50 km of our warehouse located at 12160 103A Ave, Surrey V3V3G7 Surrey.
   1. Our Same Day Delivery implies that AO will process and deliver your order within 24 hours from the time when the order is placed.
   2. AO will make every effort to achieve this goal. Under unforeseen circumstances such as emergencies, hazardous environmental/ road conditions, and other dangerous instances, AO may take longer than 24 hours to complete the order. In such a case, the Customer reserves the right to cancel the order and request for a full refund. Otherwise, AO will resume to complete the delivery as soon as the business resumes as normal.
2. During checkout, you are required to provide a preferred meet-up location and preferred time. AO staff will make every effort to honour the requested transaction details, however, the location and time will be confirmed/ verified with you at most 24 hours in advance.
3. You are expected to be at the meet date, location, and time at least 10 minutes prior to the agreed time. If you are late more than 10 minutes of the agreed time, AO staff will have to move on to honour other delivery requests/ orders. In this case, we will make every effort to hand over the equipment at a later time on the same day, without guarantees and with an added $14.24 delivery fee. You will not receive a refund for being late or not showing up.
4. If the road conditions are unsafe, closed, or backed up with heavy traffic due to unforeseen road emergencies/conditions for our staff to reach your desired location, you will be required to meet the staff at a more convenient location which will be communicated to you as well in advance as possible. If the equipment delivery is not possible due to this reason, you will be entitled to a 50% refund to your original method of payment, or a 100% refund as a store gift card.
5. If AO is unable to complete our obligations to deliver your purchased equipment due to unforeseen operational emergencies, we will provide a 100% refund at the Customer’s and advise you as well in advance as possible. We will also make every effort to find a satisfactory alternative solution.
6. If the Customer requests that the order be delivered and placed at porch/ door/ or any other desired location, AO staff will confirm delivery by sending a picture via sms text or email.
   1. In such a case, if theft occurs, AO will not be responsible and the Customer will not be reimbursed or refunded.
7. AO staff are not permitted to enter your property without your consent. If your desired delivery/pick-up location is private property, you will be required to meet the driver on the public road/ sidewalk unless you provide explicit consent to your property entry/ driveway/ porch/ home.
8. In the event that the Customer cannot purchase an item in person and would like to place a 10% deposit instead for the item to be delivered by AO staff, the deposit will not be fully refundable if the customer refuses to take the delivery of the item. $50 will be withheld by AO to cover delivery and handling expenses, the rest will be refunded to the original method of payment.
9. Providing a gratuity tip to the delivery/pick-up driver is optional and not mandatory.

Shipping Terms

We will make commercially reasonable efforts to deliver your goods as soon as possible and within the specified time frame. However, we are not liable for any delays in delivery that are beyond our control. You can check the status of your delivery using the tracking number provided. Most goods are shipped by a third party (unless your address is located within 50 km of our warehouse), and their shipping arrangements. We have the right to refuse delivery to certain addresses or PO boxes.

1. The shipping prices you pay are determined by the system and are approximate. Actual costs may differ; with notification and permission, you may be charged extra or refunded for any remaining debt.
2. We may negotiate a contribution from you or cancel the order for a full refund if the shipping cost is much greater than the average territory (more than 25% higher than the estimated cost). This also applies to discounts and promotions that include free shipping.
3. Li-Ion batteries and battery-related items may be classified as dangerous commodities, resulting in shipping restrictions and higher shipping costs.
4. For some places, delivery time may vary due to shipping size or DG constraints.
5. The same shipping policy outlined throughout this document  applies to free shipping offers and purchases from our other marketplaces (i.e. kijiji, craigslist, carousell, etc.).
6. We do not assume any responsibility for the cost or limits of delivery or shipping back to our facilities in the event of a return, exchange, repair, or warranty servicing of parts or products unless AO staff pick up the item within 50 km of our warehouse.
7. We are not liable for any delays or deliveries that are not scheduled by our third-party shipping partners.
8. If products are missing and/or damaged during transportation, you are responsible for assisting the courier in resolving any issues or disagreements.
9. Unless you take images and sign with the delivery agent, do not accept broken packages. In the event of shipment damage, a thorough claim application should be submitted using the courier’s required claim process.
10. All product measurements and weights are approximations and may vary slightly.

Warranty Terms

Given that our store sells New, Open Box, Like-New, Renewed, Good, Fair, and AS-IS Condition items, our warranty varies greatly between each item from no warranty to Limited Lifetime Warranty. All warranties applicable will be stated in the ad description at the time of purchase and will be noted on each sale receipt/ account.

1. In all orders placed, warranties implied are against manufacturer and/or seller defects and only applies to the hardware of the products concerning the functionality, but not cosmetic. Within the warranty period, AO will attempt to fix or completely replace the products without charges; if the items cannot be fixed, and are not in stock or discontinued, AO will replace the unit with a similar unit of the Customer’s choice with a value that is the same or lesser than the item being replaced. The value of the item replaced will be stated on the original sale receipt.
2. Without an original purchase receipt, no warranties will be applied and no exceptions will be made. An original purchase receipt will need to be provided to initiate a warranty claim, otherwise no warranty applies.
3. Any warranties provided by our retailer partners (i.e. Galaxy Auto), the manufacturer warranty terms will supersede AO terms and the Customer must initiate warranty claims using their respective warranty claims processes. In rare cases, AO will aid the Customer in the warranty claim to expedite the process.
4. Warranty is not provided for items which have been damaged during shipping. These shipping damages are the responsibility of the Customer to settle with the Courier/ Shipping provider. AO may provide assistance on rare occasions to initiate claims with the Courier/ Shipping provider.
5. Items purchased that are listed in AS-IS condition, there will be no warranties provided by AO or AO store partners and the Customer is responsible for any and all defects.

Credits, Promotions, & Discounts Terms

While supplies last, all promotions exclude the following: Gift cards, previously purchased goods, and goods purchased past the expiry date of the promotion. Offer is not transferable, exchangeable, or redeemable for cash, other goods, or anything else of monetary value. It also cannot be used in conjunction with any other offer or promotion. Taxes and delivery costs (unless free shipping applies) are the responsibility of the buyer. Please see our Return Policy as set forth below. Additional restrictions may be applicable.

All items on Clearance and Blowout sales and categories are not eligible for any promotions, except funds used from gift card balances. Prices shown are final and non-negotiable. On items that have already been purchased, discounts are not available or transferable. Offers are not exchangeable for cash and cannot be transferred (except gift cards, please see Gift Card Terms). There is a time limit, once promotion expires, it cannot be redeemed.

Discounts applied manually by AO staff are only valid for 48 hours and are valid for specific items only; in this case, the staff at AO will need to place the order manually or provide code to Customer to place order

Credits manually applied by AO staff are only valid for 12 months and cannot be redeemed past the expiry date. These credits will be placed on file to be redeemed at Customer’s request within the 12 months period. 

Savings Programs Terms

Group Bundles

Price-Beat Guarantee

Rent-To-Own

First Responder & Senior

Referral

Gift Card Terms

You may purchase our e-gift cards through our site and in purchasing the e-card, you acknowledge that you have reviewed and agreed to the terms and conditions outlined in this section. In addition, you understand that the e-gift cards are separated by services and products in the following ways: the e-gift card purchased through our e-commerce store only applies to our products sold, whereas the funds within the e-gift cards purchased on our services side (FareHarbor) only apply to our services provided (i.e. guided tours and rentals).

We do not provide a refund for any reason in purchased e-gift cards, however, you can request a transfer of funds between the two types of e-gift cards (i.e. services provided and products sold). The request will be processed within 2 business days and will be subject to a 0.99% merchant payment processing transfer fee.

Website Errors & Shared Materials Terms

Although every possible effort will be made to hold all items to manufacturer accuracy and standards, errors may arise unintentionally. These errors will be fixed when they are detected. If you find any, please let us know so we can improve them immediately. For typographical or illustrative errors in our website, associated pages, social media, marketplaces, messages, or materials supplied, we are not liable for direct or indirect repercussions. 

In addition, every possible effort will be made to keep products and services information provided on our website accurate and free of errors. Regardless of our marketplaces, retailers, and/ or partners, our product pricing is most accurately stated and regularly maintained  on our website and supersedes all other listed prices elsewhere.

Acknowledgements

Please do not use this website or purchase our product or service if you do not agree to these terms and conditions. This Agreement replaces all previous agreements, representations, warranties, and understandings between us and you with respect to the Sites, the Content or services offered by the Sites, and the subject matter of this Agreement. These terms of service may be modified at any moment. Prices and product availability are subject to change at any time without notice. This document supersedes any other general terms and conditions found on AO product marketplaces and/or retailers. By sharing a thought, a Customer review, a picture, a video, a testimonial, a technical issue, you grant us, and anyone authorized by AO, a claim and royalty-free permission to reasonable use and publish that content whenever and in whichever platform AO staff deem appropriate.

Communications

To comply with Canada’s Anti-Spam Law (S.C. 2010, c.23), we need your permission to use your email address to contact you, including for promotional, safety, Customer satisfaction, and other business-related reasons. You provide this consent when you provide your email address at any point throughout your visit to our website. You can unsubscribe from our email communication at any time by clicking the unsubscribe link at the bottom of our emails, changing your communication choices in your user account, or contacting our Service Centre.