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Answers to some of our frequently asked questions.
Anytime before 24 hours of your booking, you receive a full refund. Due to limited stock and high demand, there is no refund within 24 hours of your booking.
We use new or like-new full throttle foldable escooters from Segway and OKAI and our own brand of premium Adventure Outdoors accessories. Since these ebikes are foldable, you will receive the G30 models which will allow you to carry it inside the smallest car in the market.
This way we ensure that our items will not break down and ruin your trip, and also you can carry them anywhere with you.
***Our policy does not permit riding these escooters on non-paved trails, only paved roadways.
No, you don’t have to know how to ride an electric scooter before using our escooters.
Like any activity, there’s always a first. Our escooters have an easy to learn system which equips you with all of the basic skills you need to have fun on your first try.
We know you will be sure to crave riding an escooter often once you give it a try first.
Although regular day wear is fine, we recommend the following items to take with you and put on:
We deliver anywhere within 50 kms of our warehouse in Surrey. We also pick it up from the same location too! Here’s our full Service Area.
We try our best to deliver and pick up the items at your convenient location, so please be sure to provide the exact address we would be meeting in.
Our online booking service stops taking reservations for same day bookings. If you need a rental sooner than 24 hours, please call/text 778-957-3448 to confirm availability, meet time, and location.
No deposit required, however we do have a pre-authorized debit policy, much like a car rental or hotel system to reduce theft and promote safe handling of our equipment.
Our patrons are expected to be at least 18 years old to book our rentals. Otherwise they must be accompanied and supervised by a parent/ guardian at all times.
As per the manufacturer’s limitations, the age group to use the ebikes are 14+.
Yes, most of our demos can soon be found online on our YouTube channel which you can watch and rewatch at your own convenience.
You will also receive the PDF instructions manual and how-to-use video emailed to you after your completed booking.
No, all bookings must be paid for upon booking confirmation.
We do not take cash as payment method for bookings since we are a paperless business. The good news is that we can take etransfer and any card, including Apple Pay and Google Pay.
Yes, we have specific waiver forms for each equipment. You must be at least 18 years old to sign the documents.
The documents will be sent out with the booking confirmation email.