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Answers to some of our frequently asked questions.
Anytime before 24 hours of your booking, you receive a full refund. Due to limited stock and high demand, there is no refund within 24 hours of your booking.
We use new or like-new full throttle compact ebikes from Jetson and our own brand of premium Adventure Outdoors accessories. Since these ebikes are foldable, you will receive the Haze or Bolt Pro models which will allow you to carry it the smallest car in the market.
This way we ensure that our items will not break down and ruin your trip, and also you can carry them anywhere with you.
***Our policy does not permit riding these ebikes on non-paved trails, only paved roadways.
YES! You have to know how to ride a bicycle before using our ebikes and you must wear your helmets at all times.
No, you don’t have to know how to ride an electric bicycle before using our ebikes.
Like any activity, there’s always a first. Our ebikes have an easy to learn system which equips you with all of the basic skills you need to have fun on your first try.
We know you will be sure to crave ebiking often once you give it a try first.
Although regular day wear is fine, we recommend the following items to take with you and put on:
We deliver anywhere within 50 kms of our warehouse in Surrey. We also pick it up from the same location too! Here’s our full Service Area.
We try our best to deliver and pick up the items at your convenient location, so please be sure to provide the exact address we would be meeting in.
Our online booking service stops taking reservations for same day bookings. If you need a rental sooner than 24 hours, please call/text 778-957-3448 to confirm availability, meet time, and location.
Our patrons are expected to be at least 18 years old to book our rentals. Otherwise they must be accompanied and supervised by a parent/ guardian at all times.
As per the manufacturer’s limitations, the age group to use the ebikes are 12+.
Yes, most of our demos can soon be found online on our YouTube channel which you can watch and rewatch at your own convenience.
You will also receive the PDF instructions manual and how-to-use video emailed to you after your completed booking.
No, all bookings must be paid for upon booking confirmation.
We do not take cash as payment method for bookings since we are a paperless business. The good news is that we can take etransfer and any card, including Apple Pay and Google Pay.
Yes, we have specific waiver forms for each equipment. You must be at least 18 years old to sign the documents.
The documents will be sent out with the booking confirmation email.